Negative balance

Usually, your fees and returns are charged via directly from your turnover (or with direct debit in Sweden). However, in some cases, a negative balance may arise, which will then be invoiced.

The most common reasons for a negative balance are:

• Returns that could not be debited from your turnover

• Card fees that were not covered by your turnover

• Complaints that could not be debited from your turnover

If you have received a negative balance invoice from us and have additional questions, please contact our customer service team according to the country where you have your agreement:

• Denmark: Please fill in webform here.

• Finland: Please fill in webform here.

• Norway & Sweden: To send an email, we kindly ask that this is done via the MyNets portal to ensure that we receive the correct information from a person authorized by the company, which is necessary for us to respond to the inquiry. Log in to MyNets and select “Ask us a question” in the top right (click here to access MyNets).