Usually, your fees and returns are charged via directly from your turnover (or with direct debit in Sweden). However, in some cases, a negative balance may arise, which will then be invoiced.
The most common reasons for a negative balance are:
Returns that could not be debited from your turnover
Card fees that were not covered by your turnover
Complaints that could not be debited from your turnover
If you have received a negative balance invoice from us and have additional questions, please contact our customer service team according to the country where you have your agreement:
