Debt collection
If you do not pay your invoice on time, you may risk it being sent to debt collection. This means that the invoice will be transferred to our debt collection partner, Intrum, who will then take over contact with you in order to collect your debt.
When will my debt be transferred to Intrum?
You will first receive a reminder of the invoice (usually by email), in which Intrum will inform you of the amount you owe. If you do not pay this invoice either, Intrum then transfers your debt to debt collection.
What happens when my debt is transferred to Intrum?
When your debt has been transferred to Intrum, you will receive a letter informing you that Intrum has taken over the collection of your debt. When you receive the letter, it is advisable to pay the invoice as quickly as possible, as there may be many expenses associated with such a case. If you are unable to pay the amount owed, it is important that you contact Intrum so that you can work out a solution together and, if necessary, draw up a payment agreement.
Who should I contact?
Please contact our debt collection according to the country where you have your agreement:
Denmark: Please contact Intrum by phone on +45 33 69 70 72 or by e-mail on dk.inkasso@intrum.com.
Norway: Please contact Intrum on +47 31 27 94 10 if your terminal is closed. Otherwise contact Intrum on +47 31 27 98 10.
Finland: Please contact customer support on +358 010 80 40 40
Sweden: For a terminal invoice, contact ms-invoicing-se@nets.eu and for a card acquiring invoice contact settlement-se@nets.eu.