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Get quick help with your payment terminal, card agreement, portal or app – and much more. If we can't solve your question here, we’ll direct you to our customer service.
Find your answer in these categories:
Payment terminals
Help with setup, troubleshooting, error messages, and daily maintenance
Card agreements
Help with card agreements, administration, fees, and payouts
Transactions & turnover
Help with transactions, settlement, payout, refunds, chargebacks in MyNets
Invoicing
Everything about invoices, fees, and payment processes
Webshop Payment Module
Help with setup, transactions, refunds, integrations, and payment methods
Self service & changes to agreement
Update agreements and manage settings, user access and company details
Other services
Help with Nets Passport, NemID/MitID, and other corporate services
Terms & conditions
Find T&C, special terms, data processing agreements and privacy notices
Legal & compliance
Help with T&C, special agreements, PCI, GDPR, and regulatory requirements