Nets support
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Get quick help with your payment terminal, card agreement, portal or app – and much more. If we can't solve your question here, we’ll direct you to our customer service.
Find your answer in these categories:
Terminals
Help with setup, troubleshooting, decoding error messages, and daily maintenance
Card agreements
Help with everything regarding card agreements; administration, fees, and payouts
Transactions & turnover
Help with transactions, settlements, payouts, refunds, and chargebacks in MyNets
Invoicing
Everything about invoices, fees, and payment processes
Webshop payment module
Help with webshop payment modules; setup, transactions, refunds, integrations, and payment methods
Self service & changes to agreement
Update agreements and manage account settings, user access and company details
Other services
Help with Nets Passport, NemID/MitID, calls and texts, PCI awareness, and other corporate services
Terms and conditions
Find all terms and conditions, special terms, data processing agreements and privacy notices
Legal & Compliance
Help with terms and conditions, special agreements, PCI standards, GDPR, and regulatory requirements