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Nets support

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Get quick help with your payment terminal, card agreement, portal or app – and much more. ​ If we can't solve your question here, we’ll direct you to our customer service.

Find your answer in these categories:

Payment terminals

Help with setup, troubleshooting, error messages, and daily maintenance

Card agreements

Help with card agreements, administration, fees, and payouts

Transactions & turnover

Help with transactions, settlement, payout, refunds, chargebacks in MyNets

Invoicing

Everything about invoices, fees, and payment processes

Webshop Payment Module

Help with setup, transactions, refunds, integrations, and payment methods

Self service & changes to agreement

Update agreements and manage settings, user access and company details

Other services

Help with Nets Passport, NemID/MitID, and other corporate services

Terms & conditions

Find T&C, special terms, data processing agreements and privacy notices

Legal & compliance

Help with T&C, special agreements, PCI, GDPR, and regulatory requirements

Experience our free portal and app

With the MyPayments app and MyNets portal, you get full control of your payments and insights, no matter where you are.

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