Invoicing issues

If you have an issue with your invoice such as an invoice after termination, wrong information on your invoice or invoice paid incorrectly, please contact customer support according to the country where you have your agreement.

• Denmark, Norway and Sweden: To send an email, we kindly ask that this is done via the MyNets portal to ensure that we receive the correct information from a person authorized by the company, which is necessary for us to respond to the inquiry. Log in to MyNets and select “Ask us a question” in the top right (click here to access MyNets).

• Finland: Please contact customer support by e-mail on ms-invoicing-fi@nets.eu

Click here for more information on where to finding your invoice.

You can read more here for question about debt collection.