The terminal does not connect with the network

If your terminal is disconnected or says that it is offline, you can try a few things to get it to work.

Restart terminal

If the terminal cannot connect to the network, try to reset the terminal by turning it off and turning it on again.

See here on how to reboot your terminal.

Check network

If the terminal is connected to a router via WiFi or a network cable, you can try restarting the router it is connected to.

The problem can sometimes be solved by removing and reinserting the SIM card under the back cover. The terminal must then be restarted.

See here on how to insert the SIM card.

Note! Do not open the back cover to insert the SIM card on your Castles or SmartPOS terminals as this can damage the terminal hardware.

Check operational status and local outages

You can check the operating status of Nets systems here.

If none of the solutions above help, please contact Nets technical support.