Payment Terminals
Terminals for all types of businesses
Payment terminals
How to reboot your terminal
Published: 04.12.2023
Updated: 07.01.2025
There can be several occasions where a terminal reboot is needed. The rebooting procedure is depending on terminal type.
If you are unsure, which terminal you have, please view this article
To reboot your Viking or PSAM terminal, please press the yellow clear button and dot/comma button simultaneously to reboot your terminal.
To reboot your OnePa terminal, press the power button for 5 seconds. Now your terminal will do a restart.
To reboot your Castles Npay terminal, press the [menu] or [*] button at the lower left corner until the terminal shuts down or restarts.
Note that you should not disconnect the terminal battery to turn off the terminal as this may damage the hardware.
Press and hold the power button until a pop-up window appears on the terminal screen. In the window, touch the screen to select ‘Power off’ / ‘Reboot’ depending on your choice.
Note:
In case of the terminal crashing, please press the power button for about 10 seconds to force-reboot the terminal. You can also try to re-plug the battery and then boot the terminal.