Payment terminals

FAQsArticlesGuides

How to make an 'End of day' on your terminal keyboard_arrow_down
You must reconcile your terminal daily to ensure that all your transactions are submitted to us.
For Viking terminals:
Press Menu
Press 6
Press OK
For PSAM terminals:
Press Menu
Press 1
Press OK
For OnePA terminals:
Press Menu
Press 6
Press OK
For personal service in English please contact our customer service department in the country where you have your agreement:
Denmark +45 44 89 24 80
Norway +47 915 08989
Sweden +46 8 609 92 00
Finland +358 010 80 40 40
How to find terminal ID and Serial Number keyboard_arrow_down
For Viking terminals
You can find your terminal ID by pressing F2 or the arrow pointing down on your terminal. After pressing F2 or the arrow pointing down, your terminal ID should now be on your screen.
For OnePa terminals
To find your terminal ID on a OnePa terminal, please print the latest receipt. You will find your terminal ID under Terminal: XXXXXX
It's also possible to print your terminal settings by doing following steps:
Press MENU (or star(*) on Spire-models)
Press number 0
Press number 8
For PSAM terminals
How to make a refund on your terminal keyboard_arrow_down
For PSAM
Press Menu
Press 3
Enter service-code 7-8-9-0
Press OK
Insert amount which needs to be refunded
Press OK
Enter card to complete the refund
For Viking
Press Menu
Press 3
Press 7
Use merchant card
Insert amount what needs to be refunded
Confirm by pressing OK
Enter card to complete the refund
For OnePA
Press Menu
Press 3
Press 2
Insert amount what needs to be refunded
Confirm by pressing OK
Enter card to complete the refund
How to update terminal parameters keyboard_arrow_down
In order for the terminal to understand which cards it can accept, it must be updated regularly. The settings used to configure other services such as receipt information, tips, etc. is also updated using the same method. The terminal automatically connects once a day to see if there are any updates. For Viking terminals:
Press Menu
Use your merchant card
Press 1
Press 1
For OnePA terminals
Press Menu
Press 0
Press 2
How to reboot your terminal keyboard_arrow_down
How to set time and date on your terminal keyboard_arrow_down
Correcting the time and date with payment terminals is easy.
For Viking :
Pull the merchant card from the payment terminal
Press number 1
Press number 1
The payment terminal now downloads and updates the parameters and sets the correct time and date for the terminal.
For PSAM :
Press Menu
Press 9
Press 6
For OnePA:
Press MENU (or star (*) on Spire models)
Press the number 0
Press number 2
The payment terminal now checks for updates and at the same time sets the correct time and date on the terminal.
ASW: 1780 keyboard_arrow_down
The error code ASW 1780 indicates that the time and date are not set correctly on the terminal. If you have this error code on the terminal, the purchase will be rejected. Therefore you must do the following:
1. Restart the terminal by holding down the yellow button and the full stop/ comma button simultaneously until a blue screen appears.
2. Make a reconciliation on your terminal:
Press Menu
Press 1
Press OK
Do another reconciliation and the terminal should work again.
3. Do another reconciliation on your terminal. If you continue to experience problems with your terminal, you must contact technical support on the telephone number.
Alert Irruption/Unauthorized/Tamper detected keyboard_arrow_down
For personal service in English please contact our customer service department in the country where you have your agreement:
For online support regarding this subject change the flag at the bottom of the page to the country where you have your agreement.
Denmark +45 44 89 24 80
Norway +47 915 08989
Sweden +46 8 609 92 00
Finland +358 010 80 40 40
How to print a copy of terminal receipt keyboard_arrow_down
For online support regarding this subject change the flag at the bottom of the page to the country where you have your agreement. For personal service in English please contact our customer service department in the country where you have your agreement:
Denmark +45 44 89 24 80
Norway +47 915 08989
Sweden +46 8 609 92 00
Finland +358 10 80 40 40
How to activate/deactivate tips on your terminal keyboard_arrow_down
For online support regarding this subject change the flag at the bottom of the page to the country where you have your agreement. For personal service in English please contact our customer service department in the country where you have your agreement:
Denmark +45 44 89 24 80
Norway +47 915 08989
Sweden +46 8 609 92 00
Finland +358 010 80 40 40
Perform a PSAM installation keyboard_arrow_down
For personal service in English please contact our customer service department in the country where you have your agreement:
For online support regarding this subject change the flag at the bottom of the page to the country where you have your agreement.
Denmark +45 44 89 24 80
Norway +47 915 08989
Sweden +46 8 609 92 00
Finland +358 010 80 40 40
ASW: 1618 keyboard_arrow_down
For personal service in English please contact our customer service department in the country where you have your agreement:
For online support regarding this subject change the flag at the bottom of the page to the country where you have your agreement.
Denmark +45 44 89 24 80
Norway +47 915 08989
Sweden +46 8 609 92 00
Finland +358 010 80 40 40
How to adjust sound on your terminal keyboard_arrow_down
For online support regarding this subject change the flag at the bottom of the page to the country where you have your agreement. For personal service in English please contact our customer service department in the country where you have your agreement:
Denmark +45 44 89 24 80
Norway +47 915 08989
Sweden +46 8 609 92 00
Finland +358 10 80 40 40
How do I return my payment terminal to Nets keyboard_arrow_down