For Viking- terminals
To cancel the latest payment on the terminal, you will need your merchant card.
Please do the following:
For OnePA- terminals
To cancel your latest payment, please do following:
Please verify that the amount, time and the card-number is correct before you cancel the transaktion. Press ok to cancel the payment.
For Castles Npay- terminals
To cancel a payment on the terminal, please follow the steps below:
ATTENTION! This guide should only be followed if you have received a new terminal after talking to our technical support. If you have a defective terminal you would like help troubleshooting, please contact our technical support on
Denmark +45 88 77 70 02
Norway +47 915 08989
Sweden +46 8 609 92 00
Finland +358 10 80 40 40
Returning a defective terminal Put the defective terminal in the box from the new terminal with the delivery note that came with the new terminal. NOTE: Remember to check the box on the delivery note if it was not possible to reconcile the defective terminal Close the box carefully and attach the enclosed return slip on top of the old address slip. Deliver the parcel to the nearest PostNord collection point.
Important information to avoid extra payment The defective terminal must be returned within 10 days of receiving the new terminal. Please note that if the defective terminal is not returned on time, you will be charged a monthly fee until we have received the terminal. The fee corresponds to the standard monthly rental fee for the payment terminal in question.
For Viking and PSAM terminals
To reboot your Viking or PSAM terminal, please press the yellow clear button and dot/comma button simultaneously to reboot your terminal.
For OnePa terminals
To reboot your OnePa terminal, press the power button for 5 seconds. Now your terminal will do a restart.
For Castles Npay terminals
To reboot your Castles Npay terminal, press the [menu] or [*] button at the lower left corner until the terminal shuts down or restarts.
Note that you should not disconnect the terminal battery to turn off the terminal as this may damage the hardware.
For Viking terminals:
The payment terminal prints the latest transaction.
For PSAM terminals:
Now you have to choose one of the following:
For OnePA terminals:
For Castles Npay- terminals
For Viking terminals
You can find your terminal ID by pressing F2 or the arrow pointing down on your terminal. After pressing F2 or the arrow pointing down, your terminal ID should now be on your screen.
The serial number can also be found on the backside of your terminal. See below where you can find your serial number on various models.
For OnePa terminals
To find your terminal ID on a OnePa terminal, please print the latest receipt. You will find your terminal ID under Terminal: XXXXXX
It's also possible to print your terminal settings by doing following steps:
Spire terminals use a serial number that consists of 12 characters, including both letters and numbers. The serial number follows the format 123456789012. The serial number can be found on the backside of the terminal.
For PSAM terminals
If you have a PSALM terminal, the terminal's serial number can be seen on the receipt it has printed.
For Castles Npay- terminals
To get your terminal ID on Castles Npay terminal, follow the instructions below:
To find your serial number on your Castles Npay terminal, turn around your terminal. The serial number can be found on the backside of the terminal.
For PSAM terminals
Use the arrow keys [F2] and [F3] to adjust the volume.
For Viking terminals
For OnePA terminals
Now select volume:
For Castles Npay terminals
It is not possible to change the sound settings on the Castles Npay payment terminal until further notice.
For online support regarding this subject change the flag at the bottom of the page to the country where you have your agreement. For personal service in English please contact our customer service department in the country where you have your agreement:
For personal service in English please contact our customer service department in the country where you have your agreement:
For online support regarding this subject change the flag at the bottom of the page to the country where you have your agreement.
Correcting the time and date with payment terminals is easy.
For Viking :
The payment terminal now downloads and updates the parameters and sets the correct time and date for the terminal.
For PSAM :
For OnePA:
The payment terminal now checks for updates and at the same time sets the correct time and date on the terminal.
For Castles Npay
The payment terminal retrieves the information about time and date automatically. It is therefore not possible to change the time/date.
You must reconcile your terminal daily to ensure that all your transactions are submitted to us.
For Viking terminals:
For PSAM terminals:
For OnePA terminals:
For personal service in English please contact our customer service department in the country where you have your agreement:
For PSAM
For Viking
For OnePA
For Castles Npay
In order for the terminal to understand which cards it can accept, it must be updated regularly. The settings used to configure other services such as receipt information, tips, etc. is also updated using the same method. The terminal automatically connects once a day to see if there are any updates.
[infobox] For Viking terminals:
For OnePA terminals
For Castles Npay terminals
Terminal parameters are automatically updated at night, or upon restart.
For personal service in English please contact our customer service department in the country where you have your agreement:
For online support regarding this subject change the flag at the bottom of the page to the country where you have your agreement.
The terminal needs to be rebooted as there is a terminal update to the chip card.
On the terminal, do the following:
If the problem has not been solved, you can contact technical support.
For personal service in English please contact our customer service department in the country where you have your agreement:
The error code ASW 1780 indicates that the time and date are not set correctly on the terminal. If you have this error code on the terminal, the purchase will be rejected. Therefore you must do the following:
1. Restart the terminal by holding down the yellow button and the full stop/ comma button simultaneously until a blue screen appears.
2. Make a reconciliation on your terminal:
3. Do another reconciliation on your terminal. If you continue to experience problems with your terminal, you must contact technical support on the telephone number.