Payment terminals
- Cancel payment on terminal keyboard_arrow_down
For Viking- terminals
To cancel the latest payment on the terminal, you will need your merchant card.
Please do the following:
- Press [MENU]
- Press [3]
- Press [6]
- Swip merchant card
- Press [OK]
For OnePA- terminals
To cancel your latest payment, please do following:
- Press[*]
- Press [3]
- Press[OK]
- Press[1] or [OK]
Please verify that the amount, time and the card-number is correct before you cancel the transaktion. Press ok to cancel the payment.
For Castles Npay- terminals
To cancel a payment on the terminal, please follow the steps below:
- Press Menu
- Press 1 cancel payment
- Confirm if you want to cancel the latest payment
- Press OK if you want to cancel the payment
- Terminal prints a copy to the merchant. Press OK if you want a copy for the cardholder
- How do I return my payment terminal to Nets keyboard_arrow_down
ATTENTION! This guide should only be followed if you have received a new terminal after talking to our technical support. If you have a defective terminal you would like help troubleshooting, please contact our technical support on
Denmark +45 88 77 70 02
Norway +47 915 08989
Sweden +46 8 609 92 00
Finland +358 10 80 40 40
Returning a defective terminal Put the defective terminal in the box from the new terminal with the delivery note that came with the new terminal. NOTE: Remember to check the box on the delivery note if it was not possible to reconcile the defective terminal Close the box carefully and attach the enclosed return slip on top of the old address slip. Deliver the parcel to the nearest PostNord collection point.
Important information to avoid extra payment The defective terminal must be returned within 10 days of receiving the new terminal. Please note that if the defective terminal is not returned on time, you will be charged a monthly fee until we have received the terminal. The fee corresponds to the standard monthly rental fee for the payment terminal in question.
- How to reboot your terminal keyboard_arrow_down
For Viking and PSAM terminals
To reboot your Viking or PSAM terminal, please press the yellow clear button and dot/comma button simultaneously to reboot your terminal.
For OnePa terminals
To reboot your OnePa terminal, press the power button for 5 seconds. Now your terminal will do a restart.
For Castles Npay terminals
To reboot your Castles Npay terminal, press the [menu] or [*] button at the lower left corner until the terminal shuts down or restarts.
Note that you should not disconnect the terminal battery to turn off the terminal as this may damage the hardware.
- How to print a copy of terminal receipt keyboard_arrow_down
For Viking terminals:
- Press Menu
- Press 5
- Press 1
The payment terminal prints the latest transaction.
For PSAM terminals:
- Press Menu
- Press 6
- Press 1
Now you have to choose one of the following:
- Press 1 for copy of last purchase.
- Press 2 for copy of last total report
For OnePA terminals:
- Press Menu
- Press 5
- Press 1
- Press OK
For Castles Npay- terminals
- Press Menu
- Press 3
- Print the latest receipt by pressing 3
- How to find terminal ID and Serial Number keyboard_arrow_down
For Viking terminals
You can find your terminal ID by pressing F2 or the arrow pointing down on your terminal. After pressing F2 or the arrow pointing down, your terminal ID should now be on your screen.
The serial number can also be found on the backside of your terminal. See below where you can find your serial number on various models.
- Move 3500 - Serial number can be found under the lid on the backside of your terminal
- Desk 3500 - Serial number can be found on the backside of your terminal
- Lane 3000 - Has two stickers on the backside of the terminal. The correct sticker is a square looking sticker on the buttom of the terminal.
For OnePa terminals
To find your terminal ID on a OnePa terminal, please print the latest receipt. You will find your terminal ID under Terminal: XXXXXX
It's also possible to print your terminal settings by doing following steps:
- Press MENU (or star(*) on Spire-models)
- Press number 0
- Press number 8
Spire terminals use a serial number that consists of 12 characters, including both letters and numbers. The serial number follows the format 123456789012. The serial number can be found on the backside of the terminal.
For PSAM terminals
If you have a PSALM terminal, the terminal's serial number can be seen on the receipt it has printed.
For Castles Npay- terminals
To get your terminal ID on Castles Npay terminal, follow the instructions below:
- Press menu or Star (*)
- Press number 5
- Your terminal ID should appear on your terminal display
To find your serial number on your Castles Npay terminal, turn around your terminal. The serial number can be found on the backside of the terminal.
- How to adjust sound on your terminal keyboard_arrow_down
For PSAM terminals
- Press [MENU]
- Press [8]
- Enter service code [7-8-9-0]
- Choose [OK]
- Press [4]
- Press [4]
- Press [4]
Use the arrow keys [F2] and [F3] to adjust the volume.
- Press [OK] to save.
For Viking terminals
- Press [Menu]
- Press [8] Swipe the merchant card
- Press [6]
- Press [1]
- Press [1] Now you must use the arrow keys and press them until you reach the desired function.
- Press [OK] to access function Select one of the following using the arrow keys: No sound, sound, and sound on rejection.
- Press [OK] to confirm the selection.
For OnePA terminals
- Press [Menu] or [*]
- Press [0]
- Press [5]
Now select volume:
- Press [1] for low
- Press [2] for middle
- Press [3] for high
- Press [OK] to confirm the selection
For Castles Npay terminals
It is not possible to change the sound settings on the Castles Npay payment terminal until further notice.
- How to activate/deactivate tips on your terminal keyboard_arrow_down
For online support regarding this subject change the flag at the bottom of the page to the country where you have your agreement. For personal service in English please contact our customer service department in the country where you have your agreement:
- Denmark +45 44 89 24 80
- Norway +47 915 08989
- Sweden +46 8 609 92 00
- Finland +358 010 80 40 40
- Alert Irruption/Unauthorized/Tamper detected keyboard_arrow_down
For personal service in English please contact our customer service department in the country where you have your agreement:
For online support regarding this subject change the flag at the bottom of the page to the country where you have your agreement.
- Denmark +45 44 89 24 80
- Norway +47 915 08989
- Sweden +46 8 609 92 00
- Finland +358 010 80 40 40
- Switzerland +41 58 220 58 58
- How to set time and date on your terminal keyboard_arrow_down
Correcting the time and date with payment terminals is easy.
For Viking :
- Pull the merchant card from the payment terminal
- Press number 1
- Press number 1
The payment terminal now downloads and updates the parameters and sets the correct time and date for the terminal.
For PSAM :
- Press Menu
- Press 9
- Press 6
For OnePA:
- Press MENU (or star (*) on Spire models)
- Press the number 0
- Press number 2
The payment terminal now checks for updates and at the same time sets the correct time and date on the terminal.
For Castles Npay
The payment terminal retrieves the information about time and date automatically. It is therefore not possible to change the time/date.
- How to make an 'End of day' on your terminal keyboard_arrow_down
You must reconcile your terminal daily to ensure that all your transactions are submitted to us.
For Viking terminals:
- Press Menu
- Press 6
- Press OK
For PSAM terminals:
- Press Menu
- Press 1
- Press OK
For OnePA terminals:
- Press Menu
- Press 6
- Press OK
For personal service in English please contact our customer service department in the country where you have your agreement:
- Denmark +45 44 89 24 80
- Norway +47 915 08989
- Sweden +46 8 609 92 00
- Finland +358 010 80 40 40
- How to make a refund on your terminal keyboard_arrow_down
For PSAM
- Press Menu
- Press 3
- Enter service-code 7-8-9-0
- Press OK
- Insert amount which needs to be refunded
- Press OK
- Enter card to complete the refund
For Viking
- Press Menu
- Press 3
- Press 7
- Use merchant card
- Insert amount what needs to be refunded
- Confirm by pressing OK
- Enter card to complete the refund
For OnePA
- Press Menu
- Press 3
- Press 2
- Insert amount what needs to be refunded
- Confirm by pressing OK
- Enter card to complete the refund
For Castles Npay
- Press [Menu] or star [*]
- Press [2] Return
- Choose
- Return previous transaction or Return using archive reference code
- How to update terminal parameters keyboard_arrow_down
In order for the terminal to understand which cards it can accept, it must be updated regularly. The settings used to configure other services such as receipt information, tips, etc. is also updated using the same method. The terminal automatically connects once a day to see if there are any updates.
[infobox] For Viking terminals:
- Press Menu
- Use your merchant card
- Press 1
- Press 1
For OnePA terminals
- Press Menu
- Press 0
- Press 2
For Castles Npay terminals
Terminal parameters are automatically updated at night, or upon restart.
- PSAM error ASW: 1618 keyboard_arrow_down
For personal service in English please contact our customer service department in the country where you have your agreement:
For online support regarding this subject change the flag at the bottom of the page to the country where you have your agreement.
- Denmark +45 44 89 24 80
- Norway +47 915 08989
- Sweden +46 8 609 92 00
- Finland +358 010 80 40 40
- Perform a PSAM installation keyboard_arrow_down
The terminal needs to be rebooted as there is a terminal update to the chip card.
On the terminal, do the following:
- Press Menu
- Press 1
- Press OK
If the problem has not been solved, you can contact technical support.
For personal service in English please contact our customer service department in the country where you have your agreement:
- Denmark +45 44 89 24 80
- Norway +47 915 08989
- Sweden +46 8 609 92 00
- Finland +358 010 80 40 40
- ASW: 1780 keyboard_arrow_down
The error code ASW 1780 indicates that the time and date are not set correctly on the terminal. If you have this error code on the terminal, the purchase will be rejected. Therefore you must do the following:
1. Restart the terminal by holding down the yellow button and the full stop/ comma button simultaneously until a blue screen appears.
2. Make a reconciliation on your terminal:
- Press Menu
- Press 1
- Press OK
- Do another reconciliation and the terminal should work again.
3. Do another reconciliation on your terminal. If you continue to experience problems with your terminal, you must contact technical support on the telephone number.
- Cancel payment on terminalkeyboard_arrow_right
- Software release noteskeyboard_arrow_right
- Terminal user and quick guideskeyboard_arrow_right
- Activation of Dynamic Currency Conversion (DCC)keyboard_arrow_right
- Offline transactionskeyboard_arrow_right
- Frequently used functions - OnePAkeyboard_arrow_right
- Activating terminal for usekeyboard_arrow_right
- How does Dynamic Currency Conversion (DCC) work?keyboard_arrow_right
- How to find terminal ID and serial number on terminalkeyboard_arrow_right
- How to find your serial numberkeyboard_arrow_right
- How to reboot your terminalkeyboard_arrow_right
- How to print a copy of terminal receipt keyboard_arrow_right
- Terminal declines transactions - error codes and display errorskeyboard_arrow_right
- Connection problems with your wireless terminalkeyboard_arrow_right
- Termination of terminal agreementkeyboard_arrow_right
- Registration for Direct debitkeyboard_arrow_right
- Where do I get a service code for my terminal?keyboard_arrow_right
- Where do I get a Merchant code for my terminalkeyboard_arrow_right
- Merchant cardkeyboard_arrow_right
- How to set time and date on your terminalkeyboard_arrow_right