ATTENTION! This guide should only be followed if you have received a new terminal after talking to our technical support.
If you have a defective terminal you would like help troubleshooting, please contact our technical support on
Denmark +45 88 77 70 02
Norway +47 915 08989
Sweden +46 8 609 92 00
Finland +358 10 80 40 40
Returning a defective terminal
Put the defective terminal in the box from the new terminal with the delivery note that came with the new terminal.
NOTE: Remember to check the box on the delivery note if it was not possible to reconcile the defective terminal
Close the box carefully and attach the enclosed return slip on top of the old address slip.
Deliver the parcel to the nearest PostNord collection point.
Important information to avoid extra payment
The defective terminal must be returned within 10 days of receiving the new terminal. Please note that if the defective terminal is not returned on time, you will be charged a monthly fee until we have received the terminal. The fee corresponds to the standard monthly rental fee for the payment terminal in question.