Payment terminals

For Viking- terminals

To cancel the latest payment on the terminal, you will need your merchant card.

Please do the following:

• Press [MENU]
• Press [3]
• Press [6]
• Swip merchant card
• Press [OK]

For OnePA- terminals

To cancel your latest payment, please do following:

• Press[*]
• Press [3]
• Press[OK]
• Press[1] or [OK]

Please verify that the amount, time and the card-number is correct before you cancel the transaktion. Press ok to cancel the payment.

For Castles- terminals

To cancel a payment on the terminal, please follow the steps below:

• Press Menu
• Press 1 cancel payment
• Confirm if you want to cancel the latest payment
• Press OK if you want to cancel the payment
• Terminal prints a copy to the merchant. Press OK if you want a copy for the cardholder

For Viking terminals

You can find your terminal ID by pressing F2 or the arrow pointing down on your terminal. After pressing F2 or the arrow pointing down, your terminal ID should now be on your screen.

The serial number can also be found on the backside of your terminal. See below where you can find your serial number on various models.

• Move 3500 - Serial number can be found under the lid on the backside of your terminal
• Desk 3500 - Serial number can be found on the backside of your terminal
• Lane 3000 - Has two stickers on the backside of the terminal. The correct sticker is a square looking sticker on the buttom of the terminal.

For OnePa terminals

To find your terminal ID on a OnePa terminal, please print the latest receipt. You will find your terminal ID under Terminal: XXXXXX

It's also possible to print your terminal settings by doing following steps:

• Press MENU (or star(*) on Spire-models)
• Press number 0
• Press number 8

Spire terminals use a serial number that consists of 12 characters, including both letters and numbers. The serial number follows the format 123456789012. The serial number can be found on the backside of the terminal.

For PSAM terminals

If you have a PSALM terminal, the terminal's serial number can be seen on the receipt it has printed.

For Castles- terminals

To get your terminal ID on Castles terminal, follow the instructions below:

• Press menu or Star (*)
• Press number 5
• Your terminal ID should appear on your terminal display

To find your serial number on your Castles terminal, turn around your terminal. The serial number can be found on the backside of the terminal.

For PSAM terminals

• Press [MENU]
• Press [8]
• Enter service code [7-8-9-0]
• Choose [OK]
• Press [4]
• Press [4]
• Press [4]

Use the arrow keys [F2] and [F3] to adjust the volume.

• Press [OK] to save.

For Viking terminals

• Press [Menu]
• Press [8] Swipe the merchant card
• Press [6]
• Press [1]
• Press [1] Now you must use the arrow keys and press them until you reach the desired function.
• Press [OK] to access function Select one of the following using the arrow keys: No sound, sound, and sound on rejection.
• Press [OK] to confirm the selection.

For OnePA terminals

• Press [Menu] or [*]
• Press [0]
• Press [5]

Now select volume:

• Press [1] for low
• Press [2] for middle
• Press [3] for high
• Press [OK] to confirm the selection

For Castles terminals

It is not possible to change the sound settings on the Castles payment terminal until further notice.

For Viking terminals:

• Press Menu
• Press 6​
• Press OK

For PSAM terminals:

• Press Menu
• Press 1
• Press OK

For OnePA terminals:

• Press Menu
• Press 6​
• Press OK

For Viking :

• Pull the merchant card from the payment terminal
• Press number 1
• Press number 1

The payment terminal now downloads and updates the parameters and sets the correct time and date for the terminal.

For PSAM :​

• Press Menu
• Press 9
• Press 6

For OnePA:

• Press MENU (or star (*) on Spire models)
• Press the number 0
• Press number 2

The payment terminal now checks for updates and at the same time sets the correct time and date on the terminal.

For Castles

The payment terminal retrieves the information about time and date automatically. It is therefore not possible to change the time/date.

For Viking terminals:

• Press Menu
• Press 5
• Press 1

The payment terminal prints the latest transaction.

For PSAM terminals:

• Press Menu
• Press 6
• Press 1

Now you have to choose one of the following:​

• Press 1 for copy of last purchase.​​
• Press 2 for copy of last total report

For OnePA terminals:

• Press Menu
• Press 5
• Press 1
• Press OK

For Castles- terminals

• Press Menu
• Press 3
• Print the latest receipt by pressing 3

For PSAM

• Press Menu
• Press 3
• Enter service-code 7-8-9-0
• Press OK
• Insert amount which needs to be refunded​
• Press OK
• Enter card to complete the refund

For Viking

• Press Menu​
• Press 3​
• Press 7​
• ​Use merchant card
• Insert amount what needs to be refunded
• Confirm by pressing OK
• Enter card to complete the refund

For OnePA

• Press Menu
• Press 3
• Press 2
• Insert amount what needs to be refunded
• Confirm by pressing OK
• Enter card to complete the refund

For Castle

• Press [Menu] or star [*]
• Press [2] Return
• Choose
  Return previous transaction or Return using archive reference code

• Press Menu
• Use your merchant card
• Press 1
• Press 1

For OnePA terminals

• Press Menu
• Press 0
• Press 2

For Castle terminals

Terminal parameters are automatically updated at night, or upon restart.

For Viking and PSAM terminals

To reboot your Viking or PSAM terminal, please press the yellow clear button and dot/comma button simultaneously to reboot your terminal.

For OnePa terminals

To reboot your OnePa terminal, press the power button for 5 seconds. Now your terminal will do a restart.

For Castle terminals

To reboot your Castle terminal, press the [menu] or [*] button at the lower left corner until the terminal shuts down or restarts.

Note that you should not disconnect the terminal battery to turn off the terminal as this may damage the hardware.