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Transactions & turnover

Error transactions

Published: 24.11.2023
Updated: 24.02.2026

An error transaction is when:

  • The transaction fails (so you do not get the amount into your account)

  • You charge instead of credit (or vice versa)

  • The amount is incorrect in relation to what was to be paid for the product

If one of the above points applies, please contact customer service for further help.

Contact customer support

For personal service in English please contact our customer service department in the country where you have your agreement.

For online support regarding this subject change the flag at the bottom of the page to the country where you have your agreement.