Cancel payment on terminal

To cancel the latest payment on the terminal, you will need your merchant card.

Please do the following:

1. Press [MENU]

2. Press [3]

3. Press [6]

4. Swip merchant card

5. Press [OK]

To cancel your latest payment, please do following:

1. Press[*]

2. Press [3]

3. Press[OK]

4. Press[1] or [OK]

Please verify that the amount, time and the card-number is correct before you cancel the transaktion. Press ok to cancel the payment.

To cancel a payment on the terminal, please follow the steps below:

1. Press Menu

2. Press 1 cancel payment

3. Confirm if you want to cancel the latest payment

4. Press OK if you want to cancel the payment

5. Terminal prints a copy to the merchant. Press OK if you want a copy for the cardholder.

Please note! A transaction can only be cancelled up to one hour after the purchase. After that the transaction needs to be refunded. You'll find our guide for refunds here.

To cancel a transaction, please do the following on the terminal:

• Press on the ‘home’ icon in the top-right corner of the terminal screen, if you're not already on the home screen.

• Open the ‘Transactions’ app. In the app you'll see a list of the transactions from the past 30 days.

• Find the transaction you want to cancel by matching the last four digits of the payment card and/or the timestamp from the receipt. Please note that there is a search function available in the top right corner.

For cancelling the payment, the same payment card should be used as the original purchase was made with.

• Press on the transaction in the list. The transaction details will be shown on the screen.

• To cancel the transaction, press on the 'Void' button in the lower right corner.

• Confirm the option of voiding the transaction by tapping ‘Yes’ on the screen.

The payment now shows as voided (indicated by the grey color, the X-symbol, and the crossed out text) in the list of Transactions.