Cancel payment on terminal
There are different procedures when cancelling a payment on your terminal, depending on which terminal you have.
Are you unsure which terminal you have? Please see this guide
Select your terminal type below and view the procedure.
Viking terminals
To cancel the latest payment on the terminal, you will need your merchant card.
Please do the following:
Press [MENU]
Press [3]
Press [6]
Swip merchant card
Press [OK]
OnePA
To cancel your latest payment, please do following:
Press[*]
Press [3]
Press[OK]
Press[1] or [OK]
Please verify that the amount, time and the card-number is correct before you cancel the transaktion. Press ok to cancel the payment.
Castles' Npay terminals
To cancel a payment on the terminal, please follow the steps below:
Press Menu
Press 1 cancel payment
Confirm if you want to cancel the latest payment
Press OK if you want to cancel the payment
Terminal prints a copy to the merchant. Press OK if you want a copy for the cardholder.