Please note! A transaction can only be cancelled up to one hour after the purchase. After that the transaction needs to be refunded. You'll find our guide for refunds here.
To cancel a transaction, please do the following on the terminal:
Press on the ‘home’ icon in the top-right corner of the terminal screen, if you're not already on the home screen.
Open the ‘Transactions’ app. In the app you'll see a list of the transactions from the past 30 days.
Find the transaction you want to cancel by matching the last four digits of the payment card and/or the timestamp from the receipt. Please note that there is a search function available in the top right corner.
For cancelling the payment, the same payment card should be used as the original purchase was made with.
Press on the transaction in the list. The transaction details will be shown on the screen.
To cancel the transaction, press on the 'Void' button in the lower right corner.
Confirm the option of voiding the transaction by tapping ‘Yes’ on the screen.
The payment now shows as voided (indicated by the grey color, the X-symbol, and the crossed out text) in the list of Transactions.
