Skip to main content
Payment terminals

Cancel payment on terminal


Published: 04.12.2023
Updated: 27.03.2024

There are different procedures when cancelling a payment on your terminal, depending on which terminal you have.

Are you unsure which terminal you have? Please see this guide

Select your terminal type below and view the procedure.

Viking terminals

To cancel the latest payment on the terminal, you will need your merchant card.

Please do the following:

  1. Press [MENU]

  2. Press [3]

  3. Press [6]

  4. Swip merchant card

  5. Press [OK]

OnePA

To cancel your latest payment, please do following:

  1. Press[*]

  2. Press [3]

  3. Press[OK]

  4. Press[1] or [OK]

Please verify that the amount, time and the card-number is correct before you cancel the transaktion. Press ok to cancel the payment.

Castles' Npay terminals

To cancel a payment on the terminal, please follow the steps below:

  1. Press Menu

  2. Press 1 cancel payment

  3. Confirm if you want to cancel the latest payment

  4. Press OK if you want to cancel the payment

  5. Terminal prints a copy to the merchant. Press OK if you want a copy for the cardholder.