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Terminal declines transactions - PSAM Error codes and Display errors

Published: 04.12.2023
Updated: 22.04.2025

How to identify your terminal

​You can restart the terminal by holding down the yellow 'Clear' button and the full stop/comma button simultaneously until a blue screen appears.​

Even after restarting, if you are still facing problems with your terminal, you can quickly identify the error by looking at a receipt from your terminal or on the terminal's display.

On the receipts image below, you can see examples of some error codes marked in red and yellow.

If the error codes are not listed below, please write your error code in the search field and get help with this.

If the error is not listed, or if you still experience problems with your terminal, contact our support by phone.

Error codes:

ASW 1153 - PSAM Closed

This error indicates, that the PSAM card, within the terminal has been closed. Unfortunately, it is not possible to reopen the PSAM card. Please contact our terminal support to get a new PSAM card.

ASW 1200 - No acquiring agreement card type

This error code indicates that your customer is trying to pay with a card which is not included in your Nets acquiring agreement.

ASW 1220

This error code indicates that the PIN-code is required to finalize the purchase on the terminal.

If you continue having issues with your terminal please contact terminal support, they will be happy to help you.

ASW 1300

This error indicates that the transaction amount is identical with the previous transaction. You can resolve this issue by making a transaction on 0 DKK, and then finalize the purchase with the correct amount.

If this doesn’t fix the issue, please contact our technical support.

ASW 1311

This error code indicates an incorrect transaction type. Please contact our terminal support.

ASW 1400 / 1009 - No acquiring agreement card company

This error code indicates, your customer is trying to pay with a card which is not included in your Nets acquiring agreement.

ASW 1618​​ - No connection to the terminal​​

Restart the terminal: Hold down the yellow button and the full stop button simultaneously until a blue screen appears.

ASW: 1780 - Wrong date/time

  1. Restart the terminal: Hold down the yellow button and the full stop button simultaneously until a blue screen appears.

  2. Make a reconciliation: ​

    • Press Menu

    • Press 1

    • Press OK

    • Make another reconciliation and then the terminal should work again​.

If your terminal is still not connected, you can test the following:

  • Check the SIM card. If you have a wireless terminal, your SIM card may be loose/wrong. Remove the sim card from the terminal, clean the chip, insert the sim card and restart the terminal.

  • If you have a call time card in the terminal, it may have expired. Check if you have balance, with your telecommunications provider.

  • Local operational disturbances may also be the reason why your terminal cannot connect to the network. Often it can be solved by changing the network frequency on the terminal. You can get help from the technical support on telephone number: 88 77 70 02.

  • If you have a wired terminal, you can restart your equipment and the terminal and see if this fixes the problem. Check if the network cable is properly connected in the terminal. If you need more help regarding this, contact the technical support on telephone number: 88 77 70 02.

Alert Eruption

The terminal has shut down. This can happen if the terminal gets hit, if some liquid gets inside or similar situations. Unfortunately, the terminal needs to be replaced. You will have to contact us on telephone number 88 77 70 02. ​

Control PSAM

If you are experiencing issues with your PSAM terminal and it says "Control PSAM" in the terminal display, please follow the steps below. This often resolves the issue.

  • Remove the back lid on the terminal.

  • Remove PSAM.

  • Remove SIM-card if wireless terminal.

  • Remove Battery (the battery is connected to the terminal via a little white plug and can be tricky to remove.

  • Now reassemble the terminal in the following order:

    • Insert the battery

    • Turn on the terminal

    • Insert PSAM

    • Insert SIM-card

    • Press down **Clear** and **Comma** simultaneously to reboot terminal.

If this does not resolve the issue, please contact terminal support.

Perform PSAM installation​​

The terminal must be matched since there are updates to the terminal's chip card.

  • Press Menu.

  • Press 1.

  • Press OK.