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Payment terminals

Terminal declines transactions - PSAM Error codes and Display errors


Published: 04.12.2023
Updated: 28.03.2024

How to identify your terminal

​You can restart the terminal by holding down the yellow 'Clear' button and the full stop/comma button simultaneously until a blue screen appears.​

Even after restarting, if you are still facing problems with your terminal, you can quickly identify the error by looking at a receipt from your terminal or on the terminal's display.

On the receipts image below, you can see examples of some error codes marked in red and yellow.

If the error codes are not listed below, please write your error code in the search field and get help with this.

If the error is not listed, or if you still experience problems with your terminal, contact our support by phone.

Error codes:

ASW: 1780 - Wrong date/time

1. Restart the terminal: Hold down the yellow button and the full stop button simultaneously until a blue screen appears.

2. Make a reconciliation: ​

  • Press Menu

  • Press 1

  • Press OK

  • Make another reconciliation and then the terminal should work again​.

ASW 1618​​ - No connection to the terminal​​

Restart the terminal: Hold down the yellow button and the full stop button simultaneously until a blue screen appears.

If your terminal is still not connected, you can test the following:

  • Check the SIM card. If you have a wireless terminal, your SIM card may be loose/wrong. Remove the sim card from the terminal, clean the chip, insert the sim card and restart the terminal.

  • If you have a call time card in the terminal, it may have expired. Check if you have balance, with your telecommunications provider.

  • Local operational disturbances may also be the reason why your terminal cannot connect to the network. Often it can be solved by changing the network frequency on the terminal. You can get help from the technical support on telephone number: 88 77 70 02.

  • If you have a wired terminal, you can restart your equipment and the terminal and see if this fixes the problem. Check if the network cable is properly connected in the terminal. If you need more help regarding this, contact the technical support on telephone number: 88 77 70 02.

Alert Eruption

The terminal has shut down. This can happen if the terminal gets hit, if some liquid gets inside or similar situations. Unfortunately, the terminal needs to be replaced. You will have to contact us on telephone number 88 77 70 02. ​

Perform PSAM installation​​

The terminal must be matched since there are updates to the terminal's chip card.

  • Press Menu

  • Press 1

  • Press OK