Terminal declines transactions - error codes and display errors

Our terminals show the possible error codes on the receipt. Check the picture below.

Error Codes on Viking Terminals.

The following are the most commonly found error codes on the Viking terminals.

RESP 03

If you get the error message 03 "Invalid BAX number", on your Viking terminal, then it means that there is an issue with the set up in our systems. Please contact our terminal support to help you fix the issue.

Note: If you get the error code 03 "Error at the acquirer" in your online solution, then please contact our e-com support.

RESP 05:

The '05' error indicates that the customer’s card issuer has declined the transaction because of an unspecific reason. However, it does generally indicate a card error rather than an error with your payment module. The customer should try another payment card.

RESP 43 :

In this case, please take the card and contact the issuer. Usually, you can find the issuers contact details (phone number) from the backside of the card.

RESP 51 - Card limit exceeded:

The customer’s card issuer has declined the transaction as it does not have sufficient funds or it will exceed the customer’s card limit. Please use a different card and try again or advise your customer to contact their bank.

RESP 55 - Wrong PIN:

If you received the error code 55 on your terminal, it means that the entered secret code is wrong. The card holder should check their PIN, and re enter the PIN code.

Note: Entering the PIN incorrectly three times will result in a block the card.

RESP 58 - No acquiring agreement:

The error RESP 58 could indicate one of these issues - the card your customer is trying to pay with cannot be used for this type of transaction; or you do not have an acquiring agreement with that card type; or it could also be an error in your setup with the card acquirer. The customer needs to try another card.

If the error repeats, please contact our terminal support.

RESP 61 - Purchase amount exceeded:

The error code RESP 61 means that the customer’s card issuer has declined the transaction as it will exceed the customer’s card limit. The customer should use an alternate credit card.

RESP 87:

More than seven days have passed since the last end of day and you must do a end of day on the terminal before it can be used.

RESP 91- No contact to HOST:

This error usually means the terminal cannot establish contact with the network. Often a normal restart of the terminal helps. It is also recommended to reboot your network router/modem at the same time.

RESP F5 - Double Terminal ID:

The code 'F5' usually appears due to a terminal setup error. This needs to be fixed by our technical support.

RESP Y3/Z3 - No connection to terminal:

The code Z3 or Y3 appears when the terminal is unable to go online. Please restart the terminal.

Alert irruption/Unauthorized/Tamper detected/Klar for skiffing error on display:

All of these errors means that the terminals internal protection sensors have triggered and the terminal no longer can accept transactions. Your terminal will have to be replaced. Please contact our terminal support. They will gladly assist you.

Out of order error:

Usually this means that the terminal has been closed on our system or the contract on the terminal has ended. Please contact our terminal technical support, they are happy to assist you.

Other error codes:

If you receive any other error code on the terminal, please contact our terminal support for further assistance.