Setting up a replacement Desk 3000

Before you send back your defective unit, conduct a reconciliation, if possible. This must be done to ensure that all transactions are transferred for payment. Note that tuning a terminal may result in tuning other terminals at the same location.

To make sure your payment terminal is set up correctly, follow the steps below.

1. Press [MENU]

2. Press [6] or use the arrow keys to scroll to Reconciliation

3. Press the green [OK] key. Wait a few seconds for the reconciliation process to complete.

4. A reconciliation receipt is printed via the ECR, and shows the number of transactions per card type and amount. NOTE: If reconciliation is not possible, check this on the delivery note and Nets will ensure it is done.

5. Now turn off the power at the defective terminal.

6. Connect the cables from the defective terminal to the new terminal, and switch on the power to the new terminal.

7. Connect the terminal to the internet.

8. Restart the new terminal by pressing the yellow [CLEAR] key at the same time as the dot/comma key for approx. 3 seconds.

9. Conduct a reconciliation on the new terminal:

   1. Press [MENU]

   2. Press [6] or use the arrow keys to scroll to Reconciliation

   3. Press the green [OK] button

10. Make a test purchase:

    1. Press [MENU] and select "1 Purchase"

    2. Insert the purchase amount and confirm by pressing the green [OK] key.

    3. Present the bank card for contactless payment.

    4. Press green [OK] key to produce the sales receipt. NOTE: The terminal also allows receipts to be printed automatically, with no pressing of the [OK] key required.

    5. The new terminal is now ready to receive payments.