Offline-transactions

If your terminal does not work, in some cases, it may be because there is no network connection, or the terminal is in offline mode. This can be due to various reasons and sometimes the problem is solved by restarting the terminal.

Read more here about what you can do if your terminal has lost contact with the network.

Receive offline payments

In some situations, you can receive payments by using the terminal offline with backup solutions. Before you receive offline payments, you need to verify with terminal support that you are able to receive offline payments on your terminal and with your acquiring agreement.

Check card and cardholder before receiving offline payment

When making offline payments, you should check that the customer's photo ID matches the information on the card. Remember to also check that the signature on the receipt matches the signature on the card.

Always verify cards by phone receiving offline payments

Before receiving payments offline, always call our automatic balance check at +45 44 89 21 80 and make sure the card is not blocked. Here you will receive an authorization code if the transaction is approved. The authorization code must be entered at the terminal. If you do not call, and have the transaction approved, your payment guarantee will be canceled.

Tip: To be fully prepared, we recommend downloading and printing the emergency preparedness guide. Download the guide here (PDF).