Payment Terminals
Terminals for all types of businesses
You can refund transactions up to 80 days from MyNets by following the steps below:
Log into MyNets
In MyNets, click on the tab “Transactions”
Search for and identify the transactions you would like to refund
Press the refund icon
Select either the full or partial amount and click “Refund”
The refund will be processed within 3 business days. You will receive an e-mail with a copy of your refund request.
If you need to make a refund to a cardholder who is physically present in your store, then you can do the refund directly from your terminal by following this guide.