How to find terminal ID and serial number on terminal

For Viking- terminals

A Viking terminal can be recognized when the terminal is in default mode or in main screen and VIKING PA is displayed at the top of the screen. See picture below for an example of the main screen of a Viking terminal. 

Viking terminals main screen

• Swipe your merchant card
• Press number 6
• Press number 1
• Press number 1

Now you can see your Terminal ID on the screen.

For OnePA- terminals

OnePA terminals are either Ingenico or Spire branded. You can identify a OnePA terminal if you have a “welcome” message on your screen or the terminal looks similar as the picture below. 

• Press menu or (*) if you are using a Spire model
• Press numer 0
• Press number 8

For Castles Npay- terminals

To get your terminal ID on Castles Npay terminal, follow the instructions below:

• Press menu or Star (*)
• Press number 5
• Your terminal ID should appear on your terminal display

How to find your serial number on your terminal

On all our terminals you will find a sticker physically on the device, where the serial number is noted, starting with SN.

Besides the sticker, there are alternative ways to find it, depending on your terminal type.

For Viking terminals On the terminal display, you can look at the top centre of the main screen. If it says VIKING PA, then you have a Viking terminal and you can simply press [Down] on the buttons in the middle just below the display; the serial number will now appear on the screen.

The serial number can also be found on the backside of your terminal. See below where you can find your serial number on various models.

Move 3500, Desk 3500 and Lane 3000

The serial number can also be found on the backside of your terminal. Serial number uses format 12345XX12345678

• Move 3500 - Serial number can be found under the lid on the backside of your terminal
• Desk 3500 - Serial number can be found on the backside of your terminal
• Lane 3000 - Has two stickers on the backside of the terminal. The correct sticker is a square looking sticker on the bottom of the terminal.

IWL 250, ICT 250 and IPP 350

The serial number can also be found on the backside of your terminal. Serial number uses format 12345XX12345678

• IWL 250 - Serial number can be found on the backside of your terminal
• ICT 250 - Serial number can be found on the backside of your terminal
• IPP 350 - Serial number can be found on the backside of your terminal

For PSAM terminals On the terminal display, you can look at the center top of the main screen. If it does not say VIKING PA, then you have a PSAM terminal and you can perform a reconciliation of your device. The serial number will appear on the receipt that is printed.

For OnePa terminals

Spire terminals use a serial number that consists of 12 characters, including both letters and numbers. The serial number follows the format 123456789012. The serial number can be found on the backside of the terminal.

For Castles Npay terminals

By turning around your terminal, you can find the serial number on the backside of your terminal.

You can also get the serial number by pressing [menu] and number [5].