Payment terminals

How to find terminal ID and serial number on terminal

Published: 24.11.2023

Updated: 05.04.2024

In this article you can read how to find both your terminal ID and serial number on your terminal. The "How to" is depending on which terminal you have.

Choose your terminal type from the list below and follow the steps in the text.

How to find your terminal ID

Viking

A Viking terminal can be recognized when the terminal is in default mode or in main screen and VIKING PA is displayed at the top of the screen.

Swipe your merchant card
Press number 6
Press number 1
Press number 1

Now you can see your Terminal ID on the screen.

OnePA

OnePA terminals are either Ingenico or Spire branded. To find the terminal ID, follow the steps below:

Press menu or (*) if you are using a Spire model
Press numer 0
Press number 8

Npay

To get your terminal ID on Castles Npay terminal, follow the instructions below:

Press menu or Star (*)
Press number 5
Your terminal ID should appear on your terminal display

How to find your serial number on your terminal

On all our terminals you will find a sticker physically on the device, where the serial number is noted, starting with SN.

Besides the sticker, there are alternative ways to find it, depending on your terminal type. Choose your terminal from the list below and see the procedure.

Move 3500, Desk 3500 and Lane 3000

The serial number can also be found on the backside of your terminal. Serial number uses format 12345XX12345678

Move 3500 - Serial number can be found under the lid on the backside of your terminal
Desk 3500 - Serial number can be found on the backside of your terminal
Lane 3000 - Has two stickers on the backside of the terminal. The correct sticker is a square looking sticker on the bottom of the terminal.

IWL 250, ICT 250 and IPP 350

The serial number can also be found on the backside of your terminal. Serial number uses format 12345XX12345678

IWL 250 - Serial number can be found on the backside of your terminal
ICT 250 - Serial number can be found on the backside of your terminal
IPP 350 - Serial number can be found on the backside of your terminal

PSAM

On the terminal display, you can look at the center top of the main screen. If it does not say VIKING PA, then you have a PSAM terminal and you can perform a reconciliation of your device. The serial number will appear on the receipt that is printed.

Spire

Spire terminals use a serial number that consists of 12 characters, including both letters and numbers. The serial number follows the format 123456789012. The serial number can be found on the backside of the terminal.

Castle's Npay

By turning around your terminal, you can find the serial number on the backside of your terminal.

You can also get the serial number by pressing [menu] and number [5].