How to find terminal ID and serial number on terminal
Published: 24.11.2023
Updated: 23.07.2026
In this article you can read how to find both your terminal ID and serial number on your terminal. The "How to" is depending on which terminal you have.
Choose your terminal type from the list below and follow the steps in the text.
How to find your terminal ID
A Viking terminal can be recognized when the terminal is in default mode or in main screen and VIKING PA is displayed at the top of the screen.
Press the down-arrow / F3 button under the screen
If the text "Terminal info" is displayed, confirm by pressing the green [OK] button.
The 8-digit terminal ID will be displayed under "Terminal ID"
To find the terminal ID, follow the steps below:
Press menu or (*) if you are using a Spire model
Press numer 0
Press number 8
To get your terminal ID on Castles Npay terminal, follow the instructions below:
Press menu or Star (*)
Press number 5
Your terminal ID should appear on your terminal display
Follow the instructions below to find the Terminal ID:
Open the 'Settings' app.
Select 'Payments'.
You will see the terminal ID on the 'TID' line
How to find your serial number on your terminal
On all our terminals you will find a sticker physically on the device, where the serial number is noted, starting with SN.
Besides the sticker, there are alternative ways to find it, depending on your terminal type. Choose your terminal from the list below and see the procedure.
A Viking terminal can be recognized when the terminal is in default mode or in main screen and VIKING PA is displayed at the top of the screen.
The serial number can also be found on the backside of your terminal. Serial number uses format 12345XX12345678
Move 3500 - Serial number can be found under the lid on the backside of your terminal
Desk 3500 - Serial number can be found on the backside of your terminal
Lane 3000 - Has two stickers on the backside of the terminal. The correct sticker is a square looking sticker on the bottom of the terminal.
You may also find it by doing the following:
Press the down-arrow/F3 button under the screen
Choose “Terminal info” with the [Green] button if prompted
You will find the serial number under
"S.No"
Spire terminals use a serial number that consists of 12 characters, including both letters and numbers. The serial number follows the format 123456789012. The serial number can be found on the backside of the terminal.
By turning around your terminal, you can find the serial number on the backside of your terminal.
You can also get the serial number by pressing [menu] and number [5].
You can find the serial number on the back of the payment terminal. You will find a product label on the back of the payment terminal where you will find the serial number (SN).
You may also find the serial number in the terminal by doing the following:
Choose Settings on the main screen.
Choose About and find the serial number on Device Serial
