eCom Support - General Easy FAQ
How can I integrate Easy with my system?
You can find information about all of our integration options here: https://developer.nexigroup.com/nexi-checkout/en-EU/docs/
Where can I find information about payment methods on Easy?
You can find information about all available payment methods here: Payment methods | Checkout | Nexi group developer portal
How long does the application process take?
Once you have signed your application, the process is usually completed within one week. However, in some industries, processing may take longer.
Onboarding may need additional information, so check the email address provided in your contact details for any messages from the onboarding team.
How can I add Swish to my Easy checkout?
You can find information on how to add Swish to your checkout here: Så skaffar du nytt Swishavtal till Easy checkout (information is in Swedish as you must have a Swedish bank account and a Swedish national ID number to be able to use Swish in Easy).
What does the merger of Vipps and MobilePay mean for my business?
This means that it’s possible to send a payment from your Mobilepay app to a Norwegian Vipps account. You can read more about this on Mobilepay's website here: https://mobilepay.dk/nyheder/2024/08/22/mobilepay-bruges-i-stor-stil-over-graenserne
Does Mobilepay support subscriptions?
No, MobilePay does not support subscription payments.
How can I add Mobilepay as a payment method on my Easy agreement?
Mobilepay is an add-on feature. To add this, please contact our sales support department at ecom-salessupport@nets.eu.
What is the price of the MobilePay add-on?
MobilePay costs DKK 49 per month, invoiced alongside the Easy subscription.
How can I change the bank account connected to my Easy agreement, where Easy payouts are transferred?
Easy portal admins can log into the Easy account and apply for a bank account change directly in the portal.
Why can't I find a reserved payment that is older than 30 days?
In the Reserved tab on the Payments page of your Easy portal, only payments reserved in the last 30 days are displayed.
After 30 days, reserved payments are no longer visible on this page but can be found under the Search page in the Easy portal. Note that reserved payments cannot be captured after 30 days.
Why can’t I find all payments for the last year in the “Search”-page in the Easy portal?
You can see these payments, but you can only search for payments from a maximum of three months at a time.
What happens if I process a partial capture on a transaction?
If you partially capture a transaction, it is not possible to cancel the remaining amount via our API, as this happens automatically.
More details about our payment API are available here:
https://developers.nets.eu/nets-easy/en-EU/api/payment-v1/
Note that:
Only full cancellations are allowed, meaning the cancellation amount must match the full order amount.
Once a payment has been charged (fully or partially), it cannot be cancelled.
A payment’s status cannot be changed once it has been cancelled.
Example:
Every time you fill your car with gas at a gas station, a reservation of 1500 NOK is made when you insert your card, to ensure that you have sufficient funds.
If you fill up for 750 NOK. At that point the reservation of 1500 NOK gets canceled, and a charge of 750 NOK is made.
This means that the following happens on your bank account:
-1500 (reservation)
+1500 (reservation)
-750 (capture/charge)
However once the capture of 750 NOK is done, and the reservation of 1500 has been removed, you will no longer see any sign of the reservation of 1500 NOK – you will only see the charge of 750 NOK.
In this example, the 750 NOK charge is a partial capture. The gas station can technically try to capture the remaining amount (750 NOK), but the amount is no longer reserved (or unavailable) in the customer’s bank account.
Keep in mind; it is possible for the reserved amount to stay reserved for a while after the capture is made, e.g. if you used a third party digital wallet to pay for your gas.
How can I change the address, contact information or company name connected to my Easy portal?
You need to contact eCom Support at ecom-dk@nets.eu