Easy - invoicing FAQ
How can I receive my invoices from Easy?
You can receive Easy invoices by mail, email, or electronic invoicing (e.g. EHF). By default, invoices are sent by email, as set by our sales department.
To update your email address or change how you receive invoices, contact Customer Service.
How can I change my invoicing address, my invoicing email address, get a copy of my invoice or request a statement of account?
Contact eCom Invoice Support at https://payments.nets.eu/contact-support
Or contact our customer service:
Denmark: Please contact customer support by e-mail on ecom-dk@nets.eu
Norway: Please contact customer support by e-mail on ecom-no@nets.eu
Finland: Please contact customer support by e-mail on ecom-fi@nets.eu
Sweden: Please contact customer support by e-mail on ecom-se@nets.eu
How do I know which agreement my invoice is regarding?
Your customer number and Merchant ID are listed on your invoice as shown below.
Your customer number is usually the same for all agreements. Your Merchant ID is unique for each agreement.
You can also find your Merchant ID in the Easy portal:
Why have I received an invoice with a late fee from Intrum?
If your Easy invoice is not paid on time, it will be forwarded to our collection partner, Intrum.
Intrum's process:
A new invoice is sent with a late payment fee.
If the invoice remains unpaid after the new due date, handling and service fees are added.
Important: Once the invoice is sent to Intrum, you must use the payment details from Intrum’s invoice, as the original invoice can no longer be used for payment.
For questions regarding Intrum invoices or payment details, please contact Intrum directly.
[DANISH ONLY] How can I use Leverandørservice for my invoices?
Invoices can be automated via this link.