At Nets, we are focused on fighting financial crime, money laundering and to protect our customers from being exploited by criminals. As a payment company, Nets has an obligation to comply with national legislation and EU-legislation and to follow what is known as Know Your Customer (KYC)-regulation. This means that we need to identify and document who our customers are and what our services will be used for and where.
You may wonder why you are asked to answer questions or provide additional documentation about your company if you have been a customer for many years, or if you have provided similar information before. We fully understand this, however, ongoing assessment and verification of our customers is required by law and necessary for us to protect you as a customer and it will enable us to notice unexpected or unusual transactions and prevent financial crime, money laundering and terror financing.
In practice, it means that you need to answer a few questions about your company and how and where you use the services from Nets. In addition, you may be asked to provide us with copy of ID and information about your company’s beneficial owners.
A beneficial owner is the natural person(s) who ultimately owns or controls a company.
A beneficial owner is a natural person who owns or controls more than 25 % of the company directly or indirectly. If the company is owned by another company, you need to follow the 25% logic rule in the ownership structure to the top company in the organization.
If there is no natural person owning or controlling more than 25 % of the company, the CEO or board of directors of the ultimate owning company is considered as the beneficial owner.
For some companies, for example state-owned entities, municipalities and associations, a CEO or board of directors may not exist. In these cases, the beneficial owner is the person controlling the company, for example a director, mayor or secretary of state.
When the beneficial owner(s) for your company has been identified, we need to obtain the following information about the beneficial owner(s):
If the beneficial owner(s) is residing outside the Nordics, we also need a copy of official picture ID either passport or driver's license.
Yes, Nets is obliged to obtain company-related and person-related information from all customers who have an acquiring business relationship with Nets.
Nets Denmark A/S’s license is issued by the Danish Financial Supervisory Authority and Nets must comply with the requirements in the Danish legislation and the requirements applicable to Nets Denmark A/S’s branches. Read more about the requirements. You can find information about Nets’ license on finanstilsynet.dk.
Yes, all financial institutions must comply with the AML-legislation.
All information supplied to Nets will of course be processed according to GDPR regulation, which you can find more information on our webpage.
The Danish Financial Supervisory Authority also has a section of frequently asked questions about why financial institutions need to ask customers questions about their business, which you can find here. (In Danish only)
It is important that you update the information and/or provide us with the required documents in order for us to protect you as a customer. In addition, it is a legal requirement and if we don’t receive the required information, we may need to restrict the service and a final option is to terminate the business relationship.
Yes, you must for example inform Nets if the control of the company, beneficial owners or line of business changes. A complete list of changes where you should inform Nets can be found in section 2.8 Changes in the Merchant’s circumstances in the Terms and conditions for acquiring — Nets.
Yes, we need to ensure that the information we have obtained is up to date for us to protect you as a customer and to comply with applicable legislation.